KENNETH KURUI K

Led end-to-end IT project lifecycles, from defining scope to system implementation, delivering comprehensive solutions and strategic technical guidance to clients.

• Led end-to-end IT project lifecycle, from defining scope and requirements to designing, testing, and implementing new systems for diverse clients.
• Provided expert technical guidance and support, resolving complex hardware and software issues to ensure high system uptime and user productivity.
• Developed and delivered comprehensive IT training programs for users and consultants, enhancing system proficiency and adoption across client organizations.
• Conducted in-depth IT needs analyses and provided strategic recommendations, optimizing technology investments and improving operational efficiency.
• Managed procurement of IT hardware and software, ensuring cost-effective solutions aligned with technical specifications and client needs.
• Cultivated strong client relationships, providing ongoing support and identifying new business opportunities through proactive engagement.

Provided critical IT consulting services, managing hardware/software acquisition, coordinating external support, and maintaining robust ICT infrastructure for optimal business operations.

• Streamlined hardware and software acquisition processes, coordinating seamless integration and ongoing maintenance to ensure optimal system performance.
• Collaborated with external vendors to resolve complex ICT issues and implement new functionalities, enhancing system capabilities and user satisfaction.
• Coordinated rapid response for hardware/software malfunctions, minimizing downtime and ensuring business continuity.
• Supported the maintenance and management of critical ICT infrastructure, including WAN applications, to ensure reliable network operations.
• Conducted regular evaluations of office and user equipment, providing data-driven recommendations for upgrades and replacements to improve efficiency and reduce technical debt.

Managed IT operations including data entry, system backups, network administration, and user support, contributing to the efficient running of the pharmaceutical business.

• Accurately managed data entry for drugs into the epharm system, ensuring data integrity for pharmaceutical operations.
• Implemented secure data backup protocols, including server backups and DVD archiving, to safeguard critical business information.
• Delivered comprehensive IT support, including end-user and hardware troubleshooting, resolving issues promptly to maintain operational continuity.
• Advised management on IT strategies and solutions, directly contributing to enhanced business efficiency and technological adoption.
• Oversaw successful installation of system upgrades and performed ad-hoc troubleshooting, minimizing user disruption and ensuring smooth system functionality.
• Administered and maintained the server environment, ensuring high availability and optimal performance for business operations.
• Managed the multi-user computer network and telecommunication facilities, ensuring reliable connectivity and data flow for the entire office.

Coordinated daily cybercafé operations, ensuring service availability, managing user access, and overseeing equipment maintenance to support business continuity.

• Implemented and managed internet filtering protocols, ensuring compliance and preventing access to unauthorized sites.
• Developed and managed daily operational schedules, optimizing resource allocation and service availability.
• Executed promotional activities to increase awareness and utilization of cybercafé services, including printing, typesetting, and photocopying.
• Managed and approved data bundle purchases, optimizing internet resource allocation and cost efficiency.
• Performed daily maintenance on computer systems, ensuring optimal performance and minimal downtime for users.

Provided technical support, managed software installations, and assisted with data management and security, contributing to the college's IT operations.

• Executed daily data management tasks with high accuracy, ensuring the reliability and precision of critical information.
• Provided essential technical support and performed routine hardware maintenance, ensuring smooth operation of college IT equipment.
• Managed the installation and timely updates of all required software, maintaining system functionality and security.
• Ensured robust antivirus security across all college computers, protecting systems from threats and data breaches.
• Generated and presented detailed reports to the ICT department, supporting informed decision-making and operational oversight.
• Instructed Diploma students in programming languages (VB, C++, Java), contributing to their technical skill development.